Leading with Good Intentions

A coworker does something we don’t understand or agree with, what do we do? We write a story in our head. We create scenarios on what we think the intentions of this person were. We create a story with little real evidence, only perception, “intuition,” or assumption. Typically these stories are negative. Usually, these perceptions are assuming the worst. Typically these assumptions make us the victim of a conspiracy to cause us harm. Why is that?

Often these stories we write are the result of our insecurities and fears. They are about our lack of trust in our bosses, peers, and coworkers. Lack of confidence and our natural inclination to write these stories in our heads cause a significant amount of organizational dysfunction and lost productivity. Look at the places you’ve worked. How much of the workday was lost in sharing these stories written about the actions of others? How much time was wasted worrying or being angry at another employee or boss because we made assumptions about the motives behind their actions?

What’s a leader to do in these situations?

Always start with assuming the good intentions from the other person.

  1. Don’t allow yourself to live in the false reality of assumptions, perceptions, or intuition.
  2. As leaders, we must seek the facts first and not become a party to opinion and conjecture.

Leadership is about stripping away the prisms our teams, and we are using that are skewing the facts, undermining trust. By removing these prisms, we help reveal real motives and intentions behind actions, behaviors, and comments. At times we learn the reasons were self-serving or malicious. When this is discovered, then the attitude or behavior of that employee becomes a performance issue. To achieve the status of a high performing leader, we need to create a climate of trust among coworkers and the organization and work tirelessly to preserve that trust in actions, motives, and intent.

An essential trait of a leader is to teach ourselves and others to pause these stories we write in our heads and seek facts and understanding first.

About Rich Jones

Strategic consultant and Keynote Speaker, Rich brings a deep experience in the disciplines of Strategic Planning, Marketing, Business Development, Digital Transformation, Data Utilization, Leadership Development and Cultural Alignment. A husband, father, runner, cyclist, beer drinker with a passion for life.


  1. Michelle Payne on August 2, 2013 at 2:26 am

    You were busy on the plane with this one! Great reminders. Thanks.

    • rich0747 on August 2, 2013 at 5:28 pm

      Thanks for the follow and nice moment.

  2. Jim on August 2, 2013 at 6:40 pm

    I want to thank you for your thoughts that are so well put. Your words continue to remind me what is important as a leader and pull me back into focus as I and many others work to bring American Airlines out of bankruptcy. Keep it up and thanks again!

    • rich0747 on August 2, 2013 at 7:05 pm

      Thanks for the nice comment Jim.

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