Often we’ve written a script in our heads that may or may not be accurate. But this script can be limiting us from attaining our full potential. In this linked post (Is Your “Story” Holding You Back? Six Ways to Rewrite It—and Supercharge Your Power by Nancy D. O’Reilly, PsyD), we discover ways our stories are limiting…

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We often see a leader as the point person, but the reality is leaders very seldom take the point, and when all goes well, maybe they shouldn’t. Leadership doesn’t take courage; it takes owning the responsibilities of their decisions but then must also inspire the courage of others to act on those decisions. Taking responsibility…

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Leadership requires mutual trust but also the courage to talk the truth. I am surprised when I learn a “leader” is hesitant to have tough conversations about attitude or performance. It is even more shocking when I discover they keep performance files on direct reports discussed at annual or semi-annual performance reviews. Employees have expectations…

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Trigger points are those moments when our brain turns off, and our actions and reactions become “instinctive.” You know them, and you have them. Something happens that “sets you off.” It is a response that comes from deep inside, and it happens without you even thinking about what is happening. It is very visceral. Your…

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Condoleezza Rice once said, “When you’re in a position of authority, you need truth-tellers around you.” Did she hit the mark? You bet.First, let us agree that one element of leadership is the authority. To be a leader, you must have some authority. This authority isn’t determined by power but by your ability to motivate,…

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On CBS Morning, there was a piece titled Punish or Pamper. The news story was about how to maximize productivity in the workplace. Why is this an either/or issue? Is managing a team about punish or pamper? I don’t think so… There are times when employees need and deserve to be pampered, and conversely, there…

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Historically branches are seen as transaction channels. Today, this view of branches has changed and continues to evolve. Members and potential members like the convenience of brick and mortar, they like the demonstration of financial strength and security. Still, the truth is, they rely less on branches for their daily, weekly, and monthly transaction business…

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Being influential is essential to being successful. Influence is communication and behavioral skill that allows the leader to establish his/her authority into a situation that results in others responding with thought and action. To be an effective leader requires you to be an influencer. If you cannot influence others, your only course of action is…

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A coworker does something we don’t understand or agree with, what do we do? We write a story in our head. We create scenarios on what we think the intentions of this person were. We create a story with little real evidence, only perception, “intuition,” or assumption. Typically these stories are negative. Usually, these perceptions…

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