Financial institutions own amazing amounts of data that can provide important insights. How many FIs are really taking advantage of this data for their strategic planning, decision-making or marketing?
Data utilization is not just about mining for shiny objects, it’s also about collecting, aggregating, cleansing, reporting, visualizing and creating “I think” to “I know” because the data says so. Simple? Not so much…
To really begin to use data a data strategy must be put into place. This is not a tactical problem, it is a strategic problem. All if the steps mentioned above take time, money, skills and resources. It also requires working with outside vendors and partners like wealth management, secondary mortgage market, credit card company, etc. These third party databases become collection and aggregation challenges so you can import and use this data.
Data integrity is also a strategic challenge. Before data can be used effectively it must be trusted. Data trust begins with agreeing on definitions. A customer/member ,a household, a service,a product, an active account, an inactive account, branch assignment criteria all have to be defined and organizationally adopted. Data integrity also needs to include processes for data input, appending, uploading, and cleansing.
Data also requires ownership by a business unit. Sometimes this ownership is within Marketing, IT or Finance. The most data savvy organizations have Data as a separate business unit often called Business Intelligence.
Often the use of data requires a software, an MCIF and/or a CRM. These software options can simplify the work of segmenting, assigning, reporting on and making it visible.
Use of data and running the software requires unique skills. Not everyone knows how to ask good questions of the data. Few people have the skill to analyze and interpret data and identify key finding. To become a data driven organization, the data strategy must also include a staffing plan. Data is too important an asset to be confined to a part-time task.
Start building a Data Strategy today to begin to leverage the wealth of information hidden inside your core system and other sources…