Recent Posts

5 Steps to Making your Culture Real

By Rich Jones | March 31, 2022

We’ve all heard the nightmare stories of a business’s reputation being damaged by significant cultural attributes failures. Maybe the failure is with their values. Significant companies have faced huge fines, and executives have gone to jail for not living up to their published values. These companies include Wells Fargo, Volkswagen, General Motors, Purdue Pharmaceuticals, and…

Air Travel, Leading and Stress

By Rich Jones | March 21, 2022

Stress is part of our lives. Outside forces can cause us stress, and we can cause stress for others and ourselves. Air travel is a source of stress; that’s what makes it a good metaphor for stress management behaviors. Many people find air travel very stressful. The stress surrounding air travel is not unlike the…

Career Setback or “The Sky Is Falling”?

By Rich Jones | March 19, 2022

If it hasn’t happened yet, it will. Suddenly, seemingly out of the blue, you get – pick one – demoted, laid off, fired, passed over, or criticized for your execution of a project. What happens next will determine your future for a long, long time. When a career setback happens, it will most likely be…

Words Matter in Leadership

By Rich Jones | March 2, 2022

“Words Matter,” I did not create this phrase, the first time I heard it was from a great CEO I worked for, Gerry Agnes, at Elevations Credit Union. He used this short statement often. However, these two words take on a lot of nuanced meanings. When used in grammar and spelling, words say a lot…

Three Things That Go Wrong with Data Reports

By Rich Jones | February 17, 2022

A consistent issue most credit unions have is the lack of consistency from one report to the next. To diagnose why this inconsistency exists we should look first at these three elements of the report: Timing – two reports run at two different end times or interval times will tell different stories. But it’s not…

Leadership – “Its Lonely at the Top”

By Rich Jones | February 14, 2022

This saying strikes a chord and gets especially real when we are fond of the people you lead. It is difficult to keep business and friendship separated, and when we fail, the consequences are painful for all parties involved. So, how do you create a work environment that leverages the power of people who enjoy…

Preparing Your Culture Ready for Data Analytics

By Rich Jones | February 8, 2022

When most of us think about data, we think about numbers, charts, graphs, and reports. However, we need to talk about CULTURE. Collecting, aggregating, normalizing, manipulating, and presenting data seems to consume the conversation. However, here is the question we need to ask ourselves, “Is our culture ready to become truly data-driven?” Too often organizations…

5 Reasons to Define Leadership

By Rich Jones | January 28, 2022

Leadership is often seen as the job of the chosen few dictated by the org chart. Let’s move past this arcane concept and change our paradigm. Leadership isn’t for the few; leadership is for the masses. Here is why I know this to be true: Marine Corps boot camp taught me that even though there…

How to Create a High Performing Team

By Rich Jones | January 27, 2022

The most extensive expense line on the income statement is compensation and benefits, and this expense must be maximized and leveraged. To get the most from your comp and benefits expenses, starts with performance management. Unfortunately, performance management has become an annual or semi-annual exercise in futility for too many organizations. When performance management becomes…