Recent Posts

Career Crisis – Stay or Leave

By Rich Jones | February 28, 2020

One of the most important decisions a leader can make in her/his role is “stay or leave,” but it is amazing how many otherwise very competent, seemingly successful people make a terrible decision. Be strategic with this decision. Is the feeling of career crisis due to a: Struggling business model?Bad boss?Acknowledge bosses change?Leadership void or…

6 Steps to Transforming Your Credit Union for the Digital Economy

By Rich Jones | February 26, 2020

The digital economy is a new world order where their digital profiles and personas are directing consumer behaviors and buying decisions. The digital economy will lead them to products and services, special offers, activities, and events based upon recommended by these profiles and personas. It’s not a matter of if or even when it is…

Sometimes you gotta get “Prickly”

By Rich Jones | February 25, 2020

The biggest threat to a team or organization is complacency. The minute a team is okay with the status quo, all growth, innovation, and improvement stops. One symptom of complacency is groupthink. This situation occurs when everyone sits in a meeting in silence, and the robotic bobble-heads begin to bob with every agenda item. We’ve…

Quiet, Is it Selfish or Scared?

By Rich Jones | February 25, 2020

When leading a team and a decision is needed, what happens? Is it silence or negotiation and debate? Let’s assume that you have assembled the right people for the team; you have the subject-matter experts to be able to make the right decisions. But just having the right experts at the table does not guarantee…

Create a Leadership Presence – 4 Steps

By Rich Jones | February 24, 2020

Some people seem to have a leadership presence. They seem to own the room when they walk in. How does that happen? How can you create a leadership brand for yourself? Some people seem to have a leadership presence. They seem to own the room when they walk in. How does that happen? How can…

Find the And in Conflict

By Rich Jones | February 20, 2020

Society seems to work hard to find the polarity between two sides. There doesn’t seem to be enough leaders with the courage to set their personal opinions, feelings, or beliefs aside to seek the middle ground. This polarization seeps into our workspace, and because of this seepage, unselfish leadership that focuses on serving the middle…

8 Things the Chief Lending Officer Needs to be Successful

By Rich Jones | February 18, 2020

Lending is the primary revenue generator in a credit union. To be an expert at generating this revenue, lenders have the following needs and more: A loan origination system that works seamlessly for the member Smooth handoffs throughout the lending process to underwriters, processors, and funders Ability to monitor and act on delinquencies Ability to…

10 Steps to Leadership Influence

By Rich Jones | February 18, 2020

Being influential is essential to being successful. Influence is communication and behavioral skill that allows the leader to establish his/her authority into a situation that results in others responding with thought and action. To be an effective leader requires you to be an influencer. If you cannot influence others, your only course of action is…

Change Leadership in 8 Steps

By Rich Jones | February 16, 2020

All teams have three participants: change agents, change neutrals, and change resistors. The key to leading change is empowering the change agents, influencing the change equivocators, and helping the change resistors understand the WIIFM (what’s in it for me). Here are the critical steps to leading change. First, identify who fits into these categories because…