Recent Posts

Find the And in Conflict

By Rich Jones | February 20, 2020

Society seems to work hard to find the polarity between two sides. There doesn’t seem to be enough leaders with the courage to set their personal opinions, feelings, or beliefs aside to seek the middle ground. This polarization seeps into our workspace, and because of this seepage, unselfish leadership that focuses on serving the middle…

8 Things the Chief Lending Officer Needs to be Successful

By Rich Jones | February 18, 2020

Lending is the primary revenue generator in a credit union. To be an expert at generating this revenue, lenders have the following needs and more: A loan origination system that works seamlessly for the member Smooth handoffs throughout the lending process to underwriters, processors, and funders Ability to monitor and act on delinquencies Ability to…

10 Steps to Leadership Influence

By Rich Jones | February 18, 2020

Being influential is essential to being successful. Influence is communication and behavioral skill that allows the leader to establish his/her authority into a situation that results in others responding with thought and action. To be an effective leader requires you to be an influencer. If you cannot influence others, your only course of action is…

Change Leadership in 8 Steps

By Rich Jones | February 16, 2020

All teams have three participants: change agents, change neutrals, and change resistors. The key to leading change is empowering the change agents, influencing the change equivocators, and helping the change resistors understand the WIIFM (what’s in it for me). Here are the critical steps to leading change. First, identify who fits into these categories because…

Ready for a Career Change – Start with your Brand Image

By Rich Jones | February 13, 2020

Often, when you are at a career intersection, whether it is the result of a decision to seek another job, a layoff, or a desire to start a new career, we must first ask, what does your brand say about you today? A personal brand audit is an excellent way to start as you reinvent…

Leaders Aren’t Allowed to have a Bad Day…

By Rich Jones | February 13, 2020

We all have them, those days when you get up on the wrong side of the bed, and the day got increasingly worse from there. But, a leader can’t let a bad day define their day. So, how do leaders contain their frustrations and anxieties when it feels like the whole world is against them?…

There is no “I” in leadership, well sometimes…

By Rich Jones | February 12, 2020

There are two kinds of leadership; leading from the front and leading from the back. Let me define the two. Leading from the front is the most often seen because it is the apparent demonstration of leadership. Leading from the front is essential in situations that require a strong vision, direction, or action. It is…

3 Steps to Finding the Right CEO

By Rich Jones | February 11, 2020

At the top of the hierarchy, there are all kinds of leaders from all sorts of backgrounds. But typically in a world of shareholder returns, ROE, ROA, capital ratios, and expense ratios, the corner office is often a numbers expert, usually from the CFO ranks. Is this leadership succession the best thing for an organization?…

The Rainmaker in Business Development

By Rich Jones | February 7, 2020

“We have 537 Select Employer Groups.” Pick a number, but how often have we heard this kind of boast? It can be the boast by a multi-common bond or a community field of membership credit union. Is this model of adding hundreds of small businesses into our membership prospects creating anything other than incremental growth…