Recent Posts

How to Create a High Performing Team

By Rich Jones | January 27, 2022

The most extensive expense line on the income statement is compensation and benefits, and this expense must be maximized and leveraged. To get the most from your comp and benefits expenses, starts with performance management. Unfortunately, performance management has become an annual or semi-annual exercise in futility for too many organizations. When performance management becomes…

5 Post-Covid Strategies

By Rich Jones | January 24, 2022

Everyone seems to be talking about the new normal, and I am not a fan of “new normal.” Normalcy has always been the siren’s call to irrelevancy and plateauing for credit unions. Here are the five things your credit union needs to consider as we move out of this pandemic: 1. Branches that don’t transition…

Succession Planning 2.0

By Rich Jones | January 13, 2022

It was noted recently that the cause of most of the 117 mergers the credit union movement has experienced in 2021, most were the result of a missing Succession Plan. Yes, Succession Planning can be daunting and laden with risk. This risk may be illuminated because of the “great resignation.” Companies worried about or experiencing…

Culture = Rules of Engagement

By Rich Jones | January 6, 2022

It seems companies either overcomplicate or ignore their Culture. The reality is, your company’s Culture can, and should be, a way you can differentiate yourself from your competition, especially in the financial services world. Think of Culture as a pathway to creating a “competition of one.” A “competition of one” means you have no other…

Data-Driven Marketing – A Primer

By Rich Jones | January 5, 2022

For marketers today, it was essential to bring to light how the Marketing team will provide offers to members as it’s a significant change to our traditional methodology. The new approach is designed to provide improved, more consistent and more relevant product offers using the wealth of data from our core and your ancillary systems…

Career Decision – Stay or Leave

By Rich Jones | December 14, 2021

One of the most important decisions a leader can make in their role is “stay or leave.” Still, it is amazing how many otherwise very competent, seemingly successful people make a terrible decision. Be strategic with this decision. Is the feeling of career crisis due to a: Struggling business model? Bad boss? Acknowledge bosses change?…

Strategic Planning is Like Running a Half-Marathon

By Rich Jones | November 9, 2021

Strategic planning for a lot of companies is an annual exercise in thinking big, dreaming of possibilities. Unfortunately, for a lot of these organizations, strategic planning stops there and this annual ritual that when the ritual is done, everyone returns back to business as usual. Let’s stop for a minute to really understand what strategic…

Strategic Planning is the Easy Part

By Rich Jones | September 23, 2021

Working with organizations across the country, I see a familiar process when doing their strategic planning. A typical process I’ve observed is loosely following these steps: Once a year a strategic planning event is scheduled with the Board and a few key executives The event starts with a “state of the industry today” presentation, typically…

Strategic Planning for Maximum Impact

By Rich Jones | September 2, 2021

Often Strategic Planning is a big deal that is conducted for a day or more. Usually, it includes a “state of the balance sheet” presentation, an update on all the improvements from the prior year, an overview of the state of the industry, a review of the Mission, Vision, and Values, and then a facilitated…