Recent Posts

Pandemic – Marketing Needs to Talk!

By Rich Jones | March 16, 2020

Like you, I have received several emails, seen numerous Facebook and Twitter posts on how banks and credit unions are handling the Coronavirus. Typically these posts and emails start with something like, “We care about your safety…” and then they talk about how they are making banking safe by cleaning their branches and protecting their…

Creating a Personal Leadership Brand

By Rich Jones | March 16, 2020

Have you ever defined your leadership brand? If you haven’t identified the attributes of your brand, now is the time. The process is simple but deliberate. What is a personal brand? A personal brand includes those attributes that make you who you are and how those around you expect you to act and behåave in…

How Passion Impacts your Presence

By Rich Jones | March 9, 2020

When people watch you day to day, they get a pretty good idea of how you feel about your life, your choices, and your job.  It doesn’t take long for someone to figure out if you LOVE what you are doing.  Recently I had distinct experiences where I could tell who loved what they were…

Career Setback or “The Sky Is Falling”

By Rich Jones | March 5, 2020

If it hasn’t happened yet, it will. Suddenly, seemingly out of the blue, you get; pick one: Demoted, laid off, fired, passed over, or criticized for your execution of a project. What happens next will determine your future for a long, long time. When a career setback happens, it will most likely be very emotional.…

Career Crisis – Stay or Leave

By Rich Jones | February 28, 2020

One of the most important decisions a leader can make in her/his role is “stay or leave,” but it is amazing how many otherwise very competent, seemingly successful people make a terrible decision. Be strategic with this decision. Is the feeling of career crisis due to a: Struggling business model? Bad boss? Acknowledge bosses change?…

6 Steps to Transforming Your Credit Union for the Digital Economy

By Rich Jones | February 26, 2020

The digital economy is a new world order where their digital profiles and personas are directing consumer behaviors and buying decisions. The digital economy will lead them to products and services, special offers, activities, and events based upon recommended by these profiles and personas. It’s not a matter of if or even when it is…

Sometimes you gotta get “Prickly”

By Rich Jones | February 25, 2020

The biggest threat to a team or organization is complacency. The minute a team is okay with the status quo, all growth, innovation, and improvement stops. One symptom of complacency is groupthink. This situation occurs when everyone sits in a meeting in silence, and the robotic bobble-heads begin to bob with every agenda item. We’ve…

Quiet, Is it Selfish or Scared?

By Rich Jones | February 25, 2020

When leading a team and a decision is needed, what happens? Is it silence or negotiation and debate? Let’s assume that you have assembled the right people for the team; you have the subject-matter experts to be able to make the right decisions. But just having the right experts at the table does not guarantee…

Create a Leadership Presence – 4 Steps

By Rich Jones | February 24, 2020

Some people seem to have a leadership presence. They seem to own the room when they walk in. How does that happen? How can you create a leadership brand for yourself? First, we will identify the attributes of a leader. Confident Purposeful Authoritative Directive Attentive Specific Trustworthy Second conduct a personal inventory to see which…