Posts Tagged ‘performance’
Unraveling the Differences Between Leadership and Management
As I crisscrossed the nation, meeting hundreds of credit union managers and executives, I learned that leadership and management are often used interchangeably and are “ordained” by the org chart. Let’s erase this mistaken notion that an individual is one or the other and discuss how these roles fit together. Leadership and Management are two…
Read MoreThe Impact of Mandated Return-to-Office (RTO) on Diversity and Job Satisfaction
There has been a lot of noise around return-to-work efforts. The decision that “all” employees need to return to the office three to five days per week is either being driven by: Regardless of the reason, I have yet to see the performance of these companies has deteriorated because of a remote workforce. Where there…
Read MoreFive Steps to Creating a Digital Culture
When asked “In the past year, which method did you use most often to manage your bank account(s)?” consumers responded as follows: Mobile (apps on smartphone or tablet) – 45% Internet/Online (Laptop or PC) – 27% Branches – 14% (Oct 31, 2022 – American Bankers Association) This statistic says a lot! Mobile utilization is the preferred method…
Read MoreCuring Procrastination – “Eat the Crust First”
Procrastination is a common challenge that affects people at all levels of leadership. Overcoming procrastination is crucial to achieving maximum productivity, meeting deadlines, getting the important things done, not just the urgent things, and executing strategic success. When I asked ChatGPT to tell me how to “cure” procrastination, its response was no surprise. ChatGPT provided…
Read MoreCredit Unions, Innovate or Die…
Credit unions have been around for over a century and have played a vital role in providing financial services to consumers. However, the financial services industry has undergone a significant transformation in recent years, and credit unions need to innovate to remain relevant in today’s market. In the late 90s, online banking was an innovation…
Read MoreLearn to Lead with Gratitude
It is a Transformative Power of Leadership In our fast-paced and demanding role as a leader, where decisions are made, strategies formulated, and teams directed, expressing gratitude is vital. Leading with gratitude goes beyond politeness; it is a strategic approach that fosters positive relationships, builds trust, and enhances team dynamics. In this article, I will…
Read MoreDo You Want to “Power Up” Your Auto Loans?
Capture the Electric Vehicle Auto Loan Market. The electric vehicle (EV) market is booming, with a surge in consumer interest in sustainable transportation options. Over 2.3 million electric cars were sold in the first quarter, about 25% more than in the same period last year. We expect to see 14 million in sales by the end of…
Read MoreApplying the McKinsey 7S Model to Enhance Credit Union Success
The McKinsey 7S was introduced in Tom Peters and Robert Waterman’s book, In Search of Excellence, in the late 70s. The 7S framework changed how leaders viewed organizational effectiveness. Before 7S, executives focused on organization structure, who does what, who reports to whom, and the relative authorities of each tier on the org chart. As organizations…
Read MoreAdapting “Management by Walking Around” for the Hybrid Credit Union
“Management by walking around” (MBWA) has been a management staple for decades. The phrase was popularized in the 1980s. Consultants Tom Peters and Robert Waterman explored the idea in their 1982 book, In Search of Excellence: Lessons from America’s Best-Run Companies. It involves leaders physically visiting their staff to observe their engagement and effort to understand…
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