Recent Posts
Learning to be the “Perfectly Imperfect” Me
Mollie Otieno is a new blogger to my site. Here is her introduction of herself – “Perfectly Imperfect”
Know a Micro-Manager? Read This
We’ve all experienced a boss who micro-manages our work and know this behavior is frustrating and demotivating. Here’s what to do about it.
Seeking Call Center Excellence?
Call centers are driven by data and key performance measures. Setting those KPMs is both the challenge and the opportunity. One measure I frequently find for call centers is abandon rates. The averages I typically see are 5-8%. But, be careful of measuring yourself against peers on this measure because if you are just a…
Credit Union Culture in a #metoo World
#Metoo has created a new world of awareness and change in our society. After reading multiple posts from family, friends, and co-workers, I was shocked at how widespread gender and sexual harassment was in the workplace. When you see #metoo posts from your daughter and daughter-in-law, it saddens me to the core. Everyone needs to…
Work-Life Balance is a Myth
Wouldn’t it be nice if our lives were compartmentalized into neat little boxes? This box is for work; this box is for play, this box is for friends, this box is for the family – you get the point. However, life doesn’t work this way. Life is a giant mash-up of all of these parts,…
Core Integrations Like Solving Cancer?
Although this may seem like an exaggeration, it is extremely hard and costly for a vendor to connect to the core provider. Credit unions are also frustrated by these challenges because they prevent or at best slow down the credit union’s ability to provide their members the best products, services or applications. This slowing down…