Blog
Seeking Call Center Excellence?
Call centers are driven by data and key performance measures. Setting those KPMs is both the challenge and the opportunity. One measure I frequently find for call centers is abandon rates. The averages I typically see are 5-8%. But, be careful of measuring yourself against peers on this measure because if you are just a…
Credit Union Culture in a #metoo World
#Metoo has created a new world of awareness and change in our society. After reading multiple posts from family, friends, and co-workers, I was shocked at how widespread gender and sexual harassment was in the workplace. When you see #metoo posts from your daughter and daughter-in-law, it saddens me to the core. Everyone needs to…
Work-Life Balance is a Myth
Wouldn’t it be nice if our lives were compartmentalized into neat little boxes? This box is for work; this box is for play, this box is for friends, this box is for the family – you get the point. However, life doesn’t work this way. Life is a giant mash-up of all of these parts,…
Core Integrations Like Solving Cancer?
Although this may seem like an exaggeration, it is extremely hard and costly for a vendor to connect to the core provider. Credit unions are also frustrated by these challenges because they prevent or at best slow down the credit union’s ability to provide their members the best products, services or applications. This slowing down…
Negotiate for Cheaper/Faster Core Integrations
The efficiencies and speed to market are realized when credit unions, core providers and vendors agree to a standard for integrations. Most credit unions have their focus on expense control and organizational efficiencies. Also vendors and core providers know any operating efficiencies credit unions realize will result in more sales and faster implementations of products…
Is this really the future of the bank branch?
Great Post by @ralexjimenez. Source: Is this really the future of the bank branch?
Integrations Standard – The Time Has Come
Fifty-four third party integrations to core; what does this number mean? This number represents: 54 separate IT projects that include hours upon hours of IT resources 54 separate contacts for professional services and the related costs 54 different technologies that may have to be updated or tested with every core or system update 54 times…
$MM Wasted on IT Integrations!!!
Its no secret, credit unions are spending millions of dollars every year integrating technologies. These integrations happen vendor to core and vendor to vendor. It seems an unavoidable cost of doing business. But is it? The CUNA Technology Council launched a cooperative initiative with council members and credit union vendors to solve this expensive problem.…
Need help?
If you seek to align your culture to your mission, purpose, promise, and values, contact Rich at 720.256.4936 or Rich@l2ldev.flywheelsites.com.