Blog
The Struggle and Joy of Peer-to-Peer Coaching
By Mollie Otieno, a Learning and Development expert Peer-to-peer coaching is scary. Peer coaching often reveals a lot of our own insecurities. What will my team member think about me? Will they still like me? What if they someday become my boss, will they seek to avenge my coaching efforts? Am I putting my job…
Work-Life Balance – A game of jump rope where your feet will get tangled
By Mollie Otieno, a Learning and Development expert We’ve read it 101 times – work-life balance – how to succeed at “having it all” – and that does sound nice. The thing is that work-life balance isn’t a myth – it’s a straight-up lie. In Rich Jones’s post (Work-Life Balance is a Myth,) from June…
7 Steps to Transforming your Credit Union to a Digital Economy
It’s not a matter of if or even when, it is happening now. PNC, Wells Fargo, Key Bank, BofA, and Chase are experimenting with digital transformation now. What does your credit union/bank need to do to stay relevant in a digital economy? Create a digital strategy – This isn’t about SEO, SEM, websites, email, FaceBook,…
A New Expert for Your Reading!
Starting this week, I have added a guest blogger on Leading2leadership.com. Her name is Mollie Otieno. Mollie is a Learning and Development Expert for a $2B+ Asset credit union. Over the past few years, she worked her way from teller to her current role. Mollie brings some fresh thoughts and compelling insights as she talks about…
Learning to be the “Perfectly Imperfect” Me
Mollie Otieno is a new blogger to my site. Here is her introduction of herself – “Perfectly Imperfect”
Know a Micro-Manager? Read This
We’ve all experienced a boss who micro-manages our work and know this behavior is frustrating and demotivating. Here’s what to do about it.
Seeking Call Center Excellence?
Call centers are driven by data and key performance measures. Setting those KPMs is both the challenge and the opportunity. One measure I frequently find for call centers is abandon rates. The averages I typically see are 5-8%. But, be careful of measuring yourself against peers on this measure because if you are just a…
Need help?
If you seek to align your culture to your mission, purpose, promise, and values, contact Rich at 720.256.4936 or Rich@l2ldev.flywheelsites.com.