Posts Tagged ‘teams’

Air Travel, Leading and Stress

Stress is part of our lives. Outside forces can cause us stress, and we can cause stress for others and ourselves. Air travel is a source of stress; that’s what makes it a good metaphor for stress management behaviors. Many people find air travel very stressful. The stress surrounding air travel is not unlike the…

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Creating a Digital Culture in Five Steps

Mobile utilization is now the preferred method for consumers to manage their money and make deposits, transfers, and payments. Too often, credit union staff is not keeping pace with member adoption of the digital channels. What can a credit union do to prepare their team to support their member’s digital needs? Nurture a digital culture…

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Leadership – “Its Lonely at the Top”

This saying strikes a chord and gets especially real when we are fond of the people you lead. It is difficult to keep business and friendship separated, and when we fail, the consequences are painful for all parties involved. So, how do you create a work environment that leverages the power of people who enjoy…

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Pay for Performance and Reputation Risk

An increasing trend in the financial services sector is “pay for performance.” This practice shows up in several formats: Commission – rep is paid a percentage of balances acquired Incentive – rep is paid per closed referral Bonus – rep is paid based on goal performance over a set period (per month, quarter, bi-annually, annually)…

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Credit Union Culture in a #metoo World

#Metoo has created a new world of awareness and change in our society. After reading multiple posts from family, friends, and co-workers, I was shocked at how widespread gender and sexual harassment was in the workplace. When you see #metoo posts from your daughter and daughter-in-law, it saddens me to the core. Everyone needs to…

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3 Steps to Leadership Transition

There are several triggers why you may want to transition to a new leadership style. One trigger might be the organizational needs have evolved, and a new leadership style is required to move the organization or team to the next level. Maybe you have learned some skills to become a better leader but need to…

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Tough Conversations of Leadership

Leadership requires mutual trust but also the courage to talk truth. It is with constant amazement when I learn a “leader” is hesitant to have tough conversations about attitude or performance. It is even more shocking when I learn they keep performance files on direct reports that are discussed at annual or semi-annual performance reviews.…

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Quiet, Is it Selfish or Scared?

When leading a team and a decision is called for, what happens? Is it silence or negotiation and debate? Let’s assume that the right people have been assembled for the team; you have the subject-matter experts to be able to make the right decisions. But just having the right experts at the table does not…

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