Posts Tagged ‘culture’
Junk Fees- Credit Unions have options
Junk Fees are making the headlines. Many of these “junk fees” are designed to punish a member for bad behavior. Is this what the mission, “People helping People,” means? Using fees to punish members who have made mistakes, are financially stressed, or are struggling doesn’t fit this mission. This article will clarify what they are…
Read MoreA Culture of Accountability, the Pathway to Strategic Success
Building a culture of accountability within a credit union is crucial for fostering transparency, responsibility, and overall success. Here are some steps and strategies to help you establish and nurture a culture of accountability: Building a culture of accountability takes time and consistent effort. It’s a collective journey that involves everyone in the credit union…
Read MoreA Successful Remote Strategy is Possible
It is time we all get real. A remote/hybrid workforce is a reality, and the more executives try to fight it, the risk of quiet/loud quitting potentially results in performance gaps. A remote/hybrid remote work model allows the credit union to hire the best and the brightest because it acknowledges that some potentially high-performing employees…
Read MoreWhen Certifications and Soft Skills Collide: Navigating the Hilarious Maze of Career Advancement
In the wacky world of career advancement, a cosmic dance exists between certifications and soft skills. It’s like watching two rivaling dance troupes—one comprised of highly qualified robots armed with certificates and the other filled with quirky humans armed with charm and wit. Think of River Dance competing with Freestyle Jazz Dance. The result? A…
Read MoreFinancial Education, Literacy, or Wellness – Oh My!
In credit unions, Financial Education, Financial Literacy, and Financial Wellness are seemingly interchangeable, but each has a distinct meaning and purpose. What does your credit union want to become in the eyes of your members and the community? Which of these options will differentiate you from other financial providers? Financial Education: Financial education provides consumers…
Read MoreHarmony of Purpose in Strategic Execution
In the fast-paced and ever-changing financial services landscape, the successful execution of a strategic plan is crucial to a credit union’s growth and sustainability. However, even the most well-crafted strategies can fall short of their intended outcomes if they are not effectively aligned with a consistent and disciplined culture. Cultural alignment is pivotal in strategic…
Read MoreThe Retired CEO won’t get out of the way… What should the board do?
A very high-profile credit union faces a leadership and strategic crisis that may derail the organization for decades. Here is the situation I have observed from afar. The retired CEO disagreed with the new CEO’s direction for the credit union and won’t get out of the way. He has publicly disrupted the organization’s annual meeting,…
Read MoreBuilding a Niche Marketing Strategy
Building a sustainable niche marketing strategy involves careful planning, research, and implementation. Here are 14 steps you can follow to develop a sustainable niche marketing strategy: Remember, building a sustainable niche marketing strategy requires patience and consistency. It’s essential to stay committed to your target niche, adapt to changes in the market, and continuously innovate…
Read MoreThe Micromanager’s Guide to Being Everywhere and Nowhere at Once
Welcome to the hilariously frustrating world of micromanagement, where the boss’s watchful eye never blinks, and your every move is scrutinized to the point of absurdity. Working for a micromanager is like being trapped in a never-ending episode of “The Truman Show,” where your entire existence is monitored and controlled for the entertainment of your…
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