The Empathic Leader: Investing in People Through Active Listening

Investing in people has taken center stage in the ever-evolving business and leadership landscape. As organizations recognize the importance of their most valuable and expensive asset – their employees – the focus has shifted towards fostering a workplace culture prioritizing empathy and active listening. Leaders who prioritize their teams foster a culture of belonging where…

Read More

Feeling Pressure for a Hasty Executive Hiring Decision?

Recently, I have observed several credit unions make hiring mistakes for key executives, including CEOs. The disruption these “hasty hires” cause is palatable. In one situation, a CEO who lacked the strategic mindset the credit union needed was hired. In another, there was a significant skill gap; they hired a “finance person” when they needed…

Read More

How to Retain Employees and Members

Fostering a Culture of Belonging Employee burnout is a pervasive issue affecting organizations across various industries, and credit unions are no exception. The financial sector demands high commitment, attention to detail, and often long working hours, making credit union employees susceptible to burnout. However, creating a culture of belonging can be a powerful antidote to…

Read More

Managing a Hybrid Workforce – Success Strategies

Managers are now challenged to effectively manage staff remotely. The cadence of when employees must be “in the office” versus working remotely varies from credit union to credit union and even department to department. Managers and policymakers must realize that team management focuses on equity versus equality. Let’s first identify the purpose of employees meeting…

Read More

The “B” in DEIB – Strategies for Fostering Belonging

The importance of an employee feeling like they belong cannot be overstated, as it directly impacts individual and organizational outcomes. An employee’s race, religion, sexual identity, gender, and age must be taken into consideration if a credit union seeks to create a culture of belonging. This strong sense of belonging contributes significantly to employee well-being,…

Read More

A Primer – Choosing the Next CEO

Every credit union will have to survive the succession of the CEO. The reasons for this succession can be planned or unplanned. If the succession turns out to be unplanned, there has been a vital miss in the Board’s responsibilities. This article will address what needs to be done for the Board to realize a…

Read More

How Small Credit Unions Can Become Vital

Credit CU Management

For the past 20+ years, credit unions seeking to grow, have made charter changes to community charters, often from multi-common bond or sole sponsorship charters. The goal was to minimize the perceived barriers to membership. The belief was that if anyone could join my credit union, growth would be unconstrained. In some cases, this was…

Read More