Posts Tagged ‘CEO’
Five Steps to Creating a Digital Culture
When asked “In the past year, which method did you use most often to manage your bank account(s)?” consumers responded as follows: Mobile (apps on smartphone or tablet) – 45% Internet/Online (Laptop or PC) – 27% Branches – 14% (Oct 31, 2022 – American Bankers Association) This statistic says a lot! Mobile utilization is the preferred method…
Read MoreDrifting Into the Sunset = Credit Union Risk
Many of us have seen this from afar, some of us from close at hand. The CEO or a key executive is getting close to retirement and has set a course for the organization to drift off into the sunset. The most important job of a key executive or a CEO is to inspire continuous…
Read MoreLonely at the top is a real thing…
The corner office has long been a symbol of success and power. It represents the pinnacle of achievement. However, this coveted workspace has a dark side. At first glance, it may seem counterintuitive that someone with so much authority and responsibility could feel lonely. After all, they have access to the best resources and talent…
Read MoreMake your Strategic Plan a Hero’s Story
When doing a strategic plan, most organizations really are good at thinking with aspiration, hope, and promise. Where the “failure” happens is on the execution of the plan. If you think about engaging movies, they all seem to be stories that include a variation of the hero’s journey. “Lord of the Rings”, “Star Wars”, and…
Read MoreStrategic Planning – Is there a right way?
Strategic planning isn’t: A box to check on your NCUA examination. A one or two-day brainstorming event To plan incremental growth without changing anything Done during budgeting time. Strategic planning should be started in Q1 or Q2 so that when the organization gets to budgeting time, the strategic objectives have been established, and the resource,…
Read MoreFive Strategic Questions for the Board and Senior Management
It’s a strange time for credit unions. Credit unions face unprecedented pressures from regulators and examiners and capital pressures for net interest margins and fee income. Often they don’t benefit from “economies of scale” or the resources, people, and capital, to invest in the infrastructure demands of vendor due diligence, regulatory compliance, or technology demands…
Read MoreIs your Credit Union’s Org Chart Strategically Aligned?
Is your credit union organized for today’s consumers? Unfortunately, credit unions are often “stuck” in an organization chart that reflects the business of the past, not the company of the future. But what needs to change? Too often, the credit union’s org structure is aligned historically based on legacy roles and job descriptions. The problem…
Read MoreStrategic Planning is the Easy Part
Working with organizations across the country, I see a familiar process when doing their strategic planning. A typical process I’ve observed is loosely following these steps: Once a year a strategic planning event is scheduled with the Board and a few key executives The event starts with a “state of the industry today” presentation, typically…
Read MorePay for Performance and Reputation Risk
An increasing trend in the financial services sector is “pay for performance.” This practice shows up in several formats: Commission – rep is paid a percentage of balances acquired Incentive – rep is paid per closed referral Bonus – rep is paid based on goal performance over a set period (per month, quarter, bi-annually, annually)…
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