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Branching Strategy, It Starts with the Member
Historically branches are seen as transaction channels. Today, this view of branches has changed and continues to evolve. Members and potential members like the convenience of brick and mortar, they like the demonstration of financial strength and security. Still, the truth is, they rely less on branches for their daily, weekly, and monthly transaction business…
Read MoreCareer Setback or “The Sky Is Falling”
If it hasn’t happened yet, it will. Suddenly, seemingly out of the blue, you get; pick one: Demoted, laid off, fired, passed over, or criticized for your execution of a project. What happens next will determine your future for a long, long time. When a career setback happens, it will most likely be very emotional.…
Read More6 Steps to Transforming Your Credit Union for the Digital Economy
The digital economy is a new world order where their digital profiles and personas are directing consumer behaviors and buying decisions. The digital economy will lead them to products and services, special offers, activities, and events based upon recommended by these profiles and personas. It’s not a matter of if or even when it is…
Read MoreQuiet, Is it Selfish or Scared?
When leading a team and a decision is needed, what happens? Is it silence or negotiation and debate? Let’s assume that you have assembled the right people for the team; you have the subject-matter experts to be able to make the right decisions. But just having the right experts at the table does not guarantee…
Read MoreFind the And in Conflict
Society seems to work hard to find the polarity between two sides. There doesn’t seem to be enough leaders with the courage to set their personal opinions, feelings, or beliefs aside to seek the middle ground. This polarization seeps into our workspace, and because of this seepage, unselfish leadership that focuses on serving the middle…
Read MoreChange Leadership in 8 Steps
All teams have three participants: change agents, change neutrals, and change resistors. The key to leading change is empowering the change agents, influencing the change equivocators, and helping the change resistors understand the WIIFM (what’s in it for me). Here are the critical steps to leading change. First, identify who fits into these categories because…
Read MoreReady for a Career Change – Start with your Brand Image
Often, when you are at a career intersection, whether it is the result of a decision to seek another job, a layoff, or a desire to start a new career, we must first ask, what does your brand say about you today? A personal brand audit is an excellent way to start as you reinvent…
Read MoreLeaders Aren’t Allowed to have a Bad Day…
We all have them, those days when you get up on the wrong side of the bed, and the day got increasingly worse from there. But, a leader can’t let a bad day define their day. So, how do leaders contain their frustrations and anxieties when it feels like the whole world is against them?…
Read MoreThere is no “I” in leadership, well sometimes…
There are two kinds of leadership; leading from the front and leading from the back. Let me define the two. Leading from the front is the most often seen because it is the apparent demonstration of leadership. Leading from the front is essential in situations that require a strong vision, direction, or action. It is…
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