coaching
Report Inconsistencies are Frustrating
One of the biggest frustrations found in most credit unions is the numbers between two or more departments don’t jive. The conversation almost always leans toward trying to figure out which data set is correct, which one to believe. The ultimate goal for these organizations is to find that elusive “one source of truth.” So,…
Read MoreThree Things Every Leader Must Know
Leadership is not for sissies. Leadership is not about you. Leadership has a price. Let’s diagnose each of these requirements. Leadership is not for sissies – To be an authentic leader takes courage. This courage is realized in many ways. Sometimes it is the courage to do what you don’t want to do, to do…
Read MoreWe Know Micromanaging is Bad, but How Bad?
No one likes a micromanager. Micromanaging impacts employees and the organizations they work for in myriad ways. Employee satisfaction Think about how satisfied you can be with a job well done or an accomplishment when someone has dictated every step you take, every decision you made, and everything you contributed. Job satisfaction comes not from…
Read MoreSo You Want to Be a Leader; A 3-Step Primer
First, let’s define leadership. Leadership IS NOT about title, rank, direct reports or hierarchal power. Leadership IS about creating change. A person that is not creating change is maybe good at tasks and people management but not a leader. Being a leader requires the individual to have the courage to take risks, use her/his voice…
Read MoreFive Strategic Questions for the Board and Senior Management
It’s a strange time for credit unions. Credit unions face unprecedented pressures from regulators and examiners and capital pressures for net interest margins and fee income. Often they don’t benefit from “economies of scale” or the resources, people, and capital, to invest in the infrastructure demands of vendor due diligence, regulatory compliance, or technology demands…
Read MoreLeadership Doesn’t Mean You Have a Horse
There he is, a leader in the middle of the park, sitting on a horse with a pigeon perched on his hat. Too often, when we picture a leader, this is the image we see. But, what should we see? A leader probably doesn’t have a horse. A leader isn’t bronze in color. A leader…
Read MoreAir Travel, Leading and Stress
Stress is part of our lives. Outside forces can cause us stress, and we can cause stress for others and ourselves. Air travel is a source of stress; that’s what makes it a good metaphor for stress management behaviors. Many people find air travel very stressful. The stress surrounding air travel is not unlike the…
Read MoreCareer Setback or “The Sky Is Falling”?
If it hasn’t happened yet, it will. Suddenly, seemingly out of the blue, you get – pick one – demoted, laid off, fired, passed over, or criticized for your execution of a project. What happens next will determine your future for a long, long time. When a career setback happens, it will most likely be…
Read MoreWords Matter in Leadership
“Words Matter,” I did not create this phrase, the first time I heard it was from a great CEO I worked for, Gerry Agnes, at Elevations Credit Union. He used this short statement often. However, these two words take on a lot of nuanced meanings. When used in grammar and spelling, words say a lot…
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