Recent Posts

6 Steps to Transforming Your Credit Union for the Digital Economy

By Rich Jones | June 29, 2014

The digital economy is a new world order where consumer behaviors and buying decisions are being directed by their digital profiles and personas. The digital economy will direct them to products and services, special offers, activities, and events based upon recommended by these profiles and personas. It’s not a matter of if or even when,…

3 Steps to Team Alignment

By Rich Jones | June 11, 2014

How often have you worked with a team that isn’t on the same page? This familiar work situation of being misaligned is not the team’s fault but the responsibility of the leader/manager. What Elements are required for Team Alignment? 1. Purpose 2. Culture 3. Values When any of these three elements are out of alignment,…

Create a Leadership Presence – 4 Steps

By Rich Jones | May 25, 2014

Some people seem to have a leadership presence. They seem to own the room when they walk in. How does that happen? How can you create a leadership brand for yourself? First, we will identify the attributes of a leader. Confident Purposeful Authoritative Directive Attentive Specific Trustworthy Second conduct a personal inventory to see which…

Leaders Aren’t Allowed to have a Bad Day…

By Rich Jones | May 22, 2014

We all have them, those days when you get up on the wrong side of the bed and the day got increasingly worse from there. But, a leader can’t let a bad day define their day. So, how do leaders contain their frustrations and anxieties when it feels like the whole world is against them?…

Leading Change in Eight Steps

By Rich Jones | May 15, 2014

All teams have three participants: change agents, change neutrals and change resistors. The key to leading change is empowering the change agents, influencing the change equivocators and helping the change resistors understand the WIIFM (what’s in it for me). Here are the critical steps to leading change. First, identify who fits into these categories because…

3 Steps to Finding the Right CEO

By Rich Jones | May 11, 2014

When you go to the top of the hierarchy, there are all kinds of leaders from all sorts of backgrounds. But typically in a world of shareholder returns, ROE, ROA, capital ratios and expense ratios the corner office is often a numbers expert, usually from the CFO ranks. Is this leadership succession the best thing…

5 Reasons to Redefine Leadership

By Rich Jones | April 20, 2014

Too often leadership is seen as the job of the chosen few and dictated by the org chart. Let’s move past this arcane concept and change our paradigm. Leadership isn’t for the few; leadership is for the masses. Here is why I know this to be true: 1. Marine Corps boot camp taught me that…

10 Steps to Leadership Influence

By Rich Jones | April 11, 2014

Being influential is essential to being successful. Influence is communication and behavioral skill that allows the leader to establish his/her authority into a situation that results in others responding with thought and action. To be an effective leader requires you to be an influencer. If you cannot influence others your only courses of action are…

Leadership of Knowing When to Hand It Off

By Rich Jones | March 31, 2014

Leadership is about knowing when to step forward and knowing when to step away. Many times in my career I have had a chance to do both. In my experience, stepping forward is much easier than stepping back. In every leadership role, there is a tipping point. Where most leaders error is not seeing that…