Recent Posts

The Struggle and Joy of Peer-to-Peer Coaching

By Mollie Otieno | October 8, 2019

By Mollie Otieno, a Learning and Development expert Peer-to-peer coaching is scary. Peer coaching often reveals a lot of our own insecurities. What will my team member think about me?  Will they still like me? What if they someday become my boss, will they seek to avenge my coaching efforts?  Am I putting my job…

Work-Life Balance – A game of jump rope where your feet will get tangled

By Rich Jones | October 1, 2019

By Mollie Otieno, a Learning and Development expert We’ve read it 101 times – work-life balance – how to succeed at “having it all” – and that does sound nice. The thing is that work-life balance isn’t a myth – it’s a straight-up lie. In Rich Jones’s post (Work-Life Balance is a Myth,) from June…

Perceptions of You Enter the Room Before You Do

By Rich Jones | September 30, 2019

All too often, other’s perception of us can make or break our opportunities, adoption of our ideas, our futures. Perceptions of us result from the direct and indirect experiences others have had with us. Yes, opinions about us can become viral in an organization where assumptions are made about us by people we have never…

7 Steps to Transforming your Credit Union to a Digital Economy

By Rich Jones | September 26, 2019

It’s not a matter of if or even when, it is happening now. PNC, Wells Fargo, Key Bank, BofA, and Chase are experimenting with digital transformation now. What does your credit union/bank need to do to stay relevant in a digital economy? Create a digital strategy – This isn’t about SEO, SEM, websites, email, FaceBook,…

A New Expert for Your Reading!

By Rich Jones | September 24, 2019

Starting this week, I have added a guest blogger on Her name is Mollie Otieno. Mollie is a Learning and Development Expert for a $2B+ Asset credit union. Over the past few years, she worked her way from teller to her current role. Mollie brings some fresh thoughts and compelling insights as she talks about…

Learning to be the “Perfectly Imperfect” Me

By Rich Jones | September 24, 2019

Mollie Otieno is a new blogger to my site. Here is her introduction of herself – “Perfectly Imperfect”

What’s Dog Poop Got to Do with Leadership?

By Rich Jones | September 19, 2019

We’ve all observed the behaviors of dog owners. If you live in an urban or suburban area, you know the rules; if you walk your dog, you are expected to pick up your dog’s poop. From my home, I have a great view of a stretch of grass that is a favored peeing and pooping…

Do your Data “Bytes” Have a Bad Aftertaste?

By Rich Jones | July 25, 2019

We all know how important data is to our credit union. Let’s face it; we are report addicted. We love our reports. We like to compare day to day, month to month, year to year, and peer to peer. Let’s get real, we run two reports side by side and, oh the horrors; the numbers…

Know a Micro-Manager? Read This

By Rich Jones | July 23, 2019

We’ve all experienced a boss who micro-manages our work and know this behavior is frustrating and demotivating. Here’s what to do about it.