All too often, other’s perception of us can make or break our opportunities, adoption of our ideas, our futures. Perceptions of us result from the direct and indirect experiences others have had with us. Yes, opinions about us can become viral in an organization where assumptions are made about us by people we have never…

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It’s not a matter of if or even when, it is happening now. PNC, Wells Fargo, Key Bank, BofA, and Chase are experimenting with digital transformation now. What does your credit union/bank need to do to stay relevant in a digital economy? Create a digital strategy – This isn’t about SEO, SEM, websites, email, FaceBook,…

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Starting this week, I have added a guest blogger on Leading2leadership.com. Her name is Mollie Otieno. Mollie is a Learning and Development Expert for a $2B+ Asset credit union. Over the past few years, she worked her way from teller to her current role. Mollie brings some fresh thoughts and compelling insights as she talks about…

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We’ve all observed the behaviors of dog owners. If you live in an urban or suburban area, you know the rules; if you walk your dog, you are expected to pick up your dog’s poop. From my home, I have a great view of a stretch of grass that is a favored peeing and pooping…

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We all know how important data is to our credit union. Let’s face it; we are report addicted. We love our reports. We like to compare day to day, month to month, year to year, and peer to peer. Let’s get real, we run two reports side by side and, oh the horrors; the numbers…

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EQ – A Journey to Personal and Professional Success “The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” Emotional Intelligence (EQ) refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Having Emotional Intelligence requires us to understand how emotions…

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